Best price

Riva hotel best price guarantee

WHAT DOES THE BEST PRICE GUARANTEE MEAN?

Hotel Riva shows you the best net price for online room bookings in all available languages. We offer, in cases where a lower net rate is found online with the same booking conditions (for the same hotel, number of people, room type, number of rooms, room rate policy, same period, same conditions), that lower net price plus a 5% discount from the stated net price. In case the rate breakdown is not visible or the rate includes tax, there is a price difference due to wrong or incorrect rounding, it will not be taken into account. To be eligible for our “Best Price Guarantee”, the price difference must be greater than €2. Differences below this amount will not be considered. * Best Available Rate Guarantee claims can only be submitted by the booker (the person who made the reservation, who may also be a guest). No one else can make a claim on behalf of the guest named in the booking.

HOW DOES THE PROCESS WORK?

It’s easy to apply for the Best Price Guarantee by emailing us.

If you find a lower price before booking:

If you find a lower online net price (excluding VAT and other taxes) with the same terms and in the same currency on a different website, please email us a link.

We will check the rate and terms you provide as soon as possible.

Once we have verified that the lower rate on the other website qualifies, we will email you a booking confirmation which will have the lower net rate plus an additional 5% discount.

If the quoted rate does not meet the necessary requirements and is therefore not accepted by Hotel Riva, we will send you an email or email response explaining why.

Within 24 hours of booking:

Make a reservation at rivahotelbg.com without worrying that there might be a lower price somewhere.

If you do find a lower online net price (excluding VAT and other taxes) with the same terms and in the same currency on a different website within 24 hours of the booking date, prepare an email with a link and all the information. The Best Price Guarantee does not apply to bookings made within 48 hours of arrival.

Send it to rivahotelbg.com. We recommend that you attach a “screen shot” of the web page that shows the lower price.

You will receive a response from us within a maximum of 2 working days.

Once we’ve verified that the other website’s lower rate matches, we’ll email you a confirmation of the new booking, which will have the lower net rate plus an additional 5% discount.

If the application does not meet the necessary requirements and is therefore not accepted by Hotel Riva, we will send you an email explaining our response.

FREE PARKING

FOR EVERY RESERVATION THROUGH THE SITE YOU RECEIVE A BONUS:

IN MAY

CLICK HERE

Easter offer

Take advantage of our special offers for Easter 2024